Our support team is made up of seasoned professionals to support our clients' offshore operations
Human Resources Manager
Sr. Operations Manager
Strategic Enagement Head
IT Manager - Network Operations and Infrastructure
Sr. General Accountant
Recruitment Sourcing Lead
Sr. C&B Specialist
HR Onboarding Specialist
Sr. Sourcing Specialist
Social Media Coordinator
Director for Operations
With over twelve years of dedicated service to the BPO industry, Roma had volunteered for TESDA on its Call Center Training Courses and IBPAP on Talent Development programs.
Roma now leads an intrepid team that supports the facilities, marketing, procurement and operational needs of iSupport Worldwide partners to keep the “flywheel spinning” 24/7.
Fun fact: She is a pole athlete and has performed on stage.
To say that Charlie has “been there and done that” would be an understatement. He is considered as one of the pioneers of the BPO industry in the Philippines, having been around since the late 90’s.
Charlie’s 25 year background in HR comes with a wealth of useful knowledge. Knowledge his role as Director for Human Resources requires to ensure that all the branches of the department are working like a well-oiled machine to support the organization.
Fun fact: Being a native of Pampanga (Northern Luzon), Charlie’s culinary skills are superb.
Johnny spent majority of his professional life working with global companies supporting their growth needs, fast-tracking hiring cycles and managing stakeholder concerns. Outside the hallowed halls of the office you would easily spot him in the volleyball court smashing a few points, relaxing at the beach, or staying in bed reading his favorite Neil Gaiman or Anne Rice novels.
Johnny steps into iSupport Worldwide armed with over 20 years of HR experience focused on Recruitment, Branding, Talent Attraction and Development. Taking on the role of Director for Recruitment, Johnny leads the Talent Acquisition team to address hiring needs of every client and drives metric-based procedures for continuous improvement and innovative agility to meet the demands of a developing organization. His main role is to ensure that strategic vision and processes for Talent Acquisition are in alignment to meet and exceed overall business performance targets. As part of the executive committee and senior leadership team, he strategizes and makes critical company-wide decisions to ensure the satisfaction of employees, clients and stakeholders.
Fun fact: Johnny initially pursued a degree in Physics back in college but after realizing how many advanced math subjects he had to go through he later decided to realign his passion to social and behavioral science.
Mike graduated with a degree in Bachelor of Science in Accountancy from University of the East Manila. He is a Certified Public Accountant with Masteral Degree in Business Administration from Pamantasan ng Lungsod ng Maynila, MBA Top Executive program, and a Certified Management Accountant.
Mike has an extensive background in auditing, financial planning, management reporting, and financial controls that he gained from his work experiences, and from his passion to learn new things. Assuming his new role at iSupport Worldwide as Finance Manager, he is very thankful, honored and challenged. He is inspired to bring in his humble contributions to help the company achieve its goals for the year and beyond.
Fun fact: Who would have thought that Mike is a certified scuba diver despite being aquaphobic?
Isis wanted to be a surgeon (this was before Greys Anatomy), but her passion sent her to Recruitment instead. She started her career in recruitment when she was five years old, having “recruited” her very first turtle from her neighbor. You can find her exchanging quips with her husband and two kids after work.
She handles the Recruitment Operations Team.
Fun fact: Isis LOVES alternative music – the noisier the better.
Talent Acquisition Manager
Named after his grandfather (Pacifico Cordero) and his mom’s favorite Filipina supermodel from the 70’s (Ping Valencia), Ping is the eldest offspring of a lawyer and an educator. Which probably explains his knack for reading people and the path to a decorated career in HR, spanning almost 2 decades. Apart from profiling personalities, he also enjoys critiquing food and movies.
Ping is your Talent Acquisition Manager tasked with overseeing the sourcing, screening, and onboarding activities for all hiring requirements of iSupport Worldwide.
Fun fact: Ping is a fanboy. He is a collector of comics, movies and action figures/memorabilia. Batman, Deadpool, The Flash, and Wolverine are his favorite (anti)heroes.
Human Resources Manager
Candy has all the makings of a professional female athlete. This head –turner is into badminton, boxing and dancing. She is as quick on wits as she is on her feet. But perhaps her most notable trait is her laser-like focus. She can literally turn off all external distractions whenever she is in the zone. It is an impressive thing to witness. This focus translates to her dedication to her roles in the workplace and with her family.
With 7 years of solid HR experience on her cap, Candy is your Human Resources Manager. She champions the HR Ops team that oversees employee engagement, labor relations, and policies & procedures.
Fun fact: Candy is a former varsity volleyball player. She’s also an amazing home cook.
Sr. Operations Manager
Being a professional teacher, Grace originally wanted a post on a BPO's training team, but fate led her to Call Center Operations. Operations Management, this, she learned to love and become skillful in.
Freshly pressed coffee and a John Maxwell book are her quick 'pick-me-ups'.
F R E N Z I E D . This is how Grace describes how she feels when she was given the opportunity to work in iSupport Worldwide as a Client Development Manager. She's working with our new clients as they launch their teams, she's to provide on-site management and strengthen team design, all these, while focusing on team performance.
Fun fact: Grace is a Harry Potter, Game of Thrones & KDrama junkie. She adores dachshunds, Shih Tzu & pugs.
Technical Recruitment Manager
Marlon comes with 8yrs of relevant recruitment experience. He started his recruitment career in Singapore catering top IT companies and was able to move to a Banking recruitment. On his later stay in Singapore, he was able to combine his IT and Banking recruitment experience that allowed him to work with top-tier European, Western and various Asian Banks.
When he moved back to the Philippines, he was able to gain other industry recruitment projects such as in BPO, Engineering, Telecommunications, Manufacturing, Consumer Goods, FMCG, and even headed a team servicing client across the Asia Pacific.
Marlon is a Technical Recruitment Manager at iSupport Worldwide. He is a strong team player, people manager, and account manager
Fun fact: He is an avid badminton fan and recently into Gundam building.
Strategic Enagement Head
John is the head of Strategic Engagement of iSupport Worldwide, a young professional who grew up in a family of educators and entrepreneurs. He is a multi-faceted and seasoned BPO leader focused on B2B Sales, Business Development, CRM/CLM, & Operations with an excellent background in Quality Management (ISO 9001:2008-2015/ISMS). He has been a certified internal processes auditor and was trained in lean six sigma. Also, John specializes in Digital Marketing (SEM, PPC, AdWords), he got his live training and certifications from Google Partner Academy - WideOut, Inc., the only Google Certified Analytics Partner in the Country.
John's role is to holistically add value to businesses by introducing iSupport Worldwide as a Center of Excellence to businesses and serve as a strategic platform for business leaders to achieve operational excellence through resource maximization, profit optimization, cost-effectiveness and providing world-class talents and client-centric experience while nurturing impactful business relationships.
Fun fact: John is extremely passionate about his work & always eager to connect with people. A leader of a wolf pack; a Shih Tzu, Chow-chow, and Doberman.
IT Manager - Network Operations and Infrastructure
Gian holds a Bachelor’s Degree in Computer Engineering. He has been involved in the IT industry for over a decade covering Cisco, Aruba and Fortinet technologies among others. When he is not surfing the internet, you can find him reading a good book or spending time with his wife and two daughters.
With over 12 years of Network Engineering experience, Gian is now in the forefront of the iSupport IT Department. He leads major infrastructure projects and heads the IT group development. He does all this while spending most of his time with a growing family.
Fun fact: There was a time when Gian was into Street Magic.
A graduate of AB Psychology from Miriam College, Eden’s first job was in one of the pioneer call centers in the Philippines as a Recruitment Associate.
Now a full-fledged Recruiter that conducts end-to-end recruitment and account management, she is armed with over 10 years of experience to support the unstoppable growth of iSupport Worldwide and its partners.
Fun fact: During her free time, if she is not wandering in the newest food park in town, she is fond of repeating the action movies that she grew up watching with her father. In a parallel universe, she is a doctor, actor, and a writer.
Sr. General Accountant
A mom who enjoys playing Nano Island with her 5-year old son. She loves ramen and hooked on TV series like “How to Get Away with Murder”.
With her almost 9 years of work experience in Systems Operations, Prepayments Auditor and General, she's fascinated with the magic of Excel in making work much easier. As a Sr. General Accountant, Jovy's main role is to ensure that all company's transactions are properly recorded in the accounting books. She's the custodian of petty cash reimbursements and cash advance liquidations. She also assists in answering queries with regards to taxes on compensation.
Fun fact: If she didn't become an accountant, she would have pursued a career in Psychology. She's into room escape game apps.
William is a well-trained Marine Engineer. Yet despite his travels, he chose to stay home with his family. William is obsessed in keeping his household clean.
As the Facilities Supervisor at iSupport Worldwide, he oversees safety, security and maintenance of the facility.
Fun fact: Engineer William loves to run. He is Krav Maga and Muay Thai practitioner.
Network Support Team Lead
A simple Pasigueno Rico graduated from Rizal Technological University with a major in Electronics and Communication. Married to an awesome lady and he’s gifted with 3 wonderful bright kids. This guy is crazy about anything that runs on batteries and circuits, but was swayed by his admiration to computer games that led him to run his own Computer Cafe which later became a profession. He loves to read science fiction related books as well as movies and TV Series.
Backed by his 10 years’ experience in the IT-BPO industry, Rico spearheads a team of IT professionals. Joined by an awesome team in iSupport Worldwide, working round the clock to make sure that our browsing tools are fast and VoIP call are clear. He keeps them on their toes and makes them always ready to take on any challenge that comes their way.
Fun fact: Rico loves anything that has wheels, drives fast and is a bit dangerous.
Marketing Team Lead
Daisy graduated with a degree in Nursing but her love for marketing made it clear that she wanted a career in the marketing industry. You'll find her at home watching movies or reading books during her free time.
With over 8 years of marketing experience, Daisy is now the Marketing Team Lead at iSupport Worldwide. She is the go-to person if you have any concerns related to company collaterals, branding and the digital space!
Fun fact: Daisy loves food and everything about it.
Recruitment Sourcing Lead
JR brings with him years of extensive experience in different aspects of HR including recruitment, sourcing, payroll, benefits and training. He has also been part of the BPO industry for more than 10 years with experience in frontline, back office and team management. He enjoys cooking and travelling. In his spare time, you can see him watching Korean or Thai series.
He is managing the Phone Screening/Sourcing team (Lex, Brenn and Lara). He is also the POC for leads management, corporate recruitment and sourcing process improvement.
Fun fact: He loves Volleyball and played as a setter back in his college days.
Abby has a Bachelor’s Degree in Psychology from St. Joseph’s College. She is assertive and outgoing. She likes taking challenges and she’s thrilled in doing new responsibilities.
She spent more than four years of her career in Recruitment, specifically in the BPO industry. She joined iSupport Worldwide as a Talent Acquisition Specialist. From Sourcing to onboarding, from entry level positions to executive roles, she finds fulfillment and satisfaction in introducing new opportunities to others.
Fun fact: Abby enjoys boxing, playing volleyball and Mobile Legends.
If one is to describe Pia as an inanimate object, she would most likely be a coffee table book with varying themes. These themes would cover cooking, travel, and foreign cultures. This Tourism Management graduate loves to dabble into these aforementioned areas which can serve to inspire conversations. And believe me, Pia can get you started in a very lively (often animated) tête–à–tête.
Pia’s ability to engage in meaningful conversations proves useful in her role as one of our Talent Acquisition Specialists. She ensures candidates are profiled to match the qualifications of our hiring requirements. Whether it be through CV screening, face-to-face interviews, or online tests.
Fun fact: If you get under Pia’s good graces, she can whip up your personal blend of caffeinated bliss (complete with instructions for your barista).
Emmanuel is a Computer Science graduate. He was born and raised in Pasig City and youngest in the family.
He is a Recruiter at iSupport Worldwide and primarily handle Information Technology hiring requirements.
Fun fact: A solo traveler. He's been in the beautiful white sand beach of Maldives four times already.
Elsie is a graduate of Mass Communications. She had a short stint in show business playing bit roles in a now defunct telenovela with a cult following. Her bubbly personality eventually led her to pursue a career in Talent Acquisition.
Elsie is the lead Sourcing Specialist under Talent Acquisition. She is responsible in ensuring we have warm bodies walking through our doors who are interested to pursue lucrative careers in iSupport Worldwide.
Fun fact: Elsie bakes. She makes a mean batch of brownies and milk duds.
Sr. C&B Specialist
Jaymhe ‘s name is pronounced ‘JHEY-mee’ for those of you who aren’t quite sure of how to address her properly. She has a degree in Industrial and Organizational Psychology. Less sugar and all spice, Jaymhe is not too fond of sweets but she does not sweat the little things when it comes to her priorities. Which is why she spending quality time with her family and friends whenever she can.
As our Compensation & Benefits Specialist, Jaymhe is the expediter of time-keeping, payroll, and employee benefits.
Fun fact: Jaymhe plays the guitar.
Fitz Gerald graduated with a degree in Psychology. He can be described as optimistic, funny and a goal oriented. He enjoys reading a good book and sketching. Not only does he love learning new things on his own, he is Registered Psychometrician and pursuing Master’s Degree in Psychology specializing in Industrial and Organizational Psychology. He dreams someday to become a Labor Lawyer and HR Manager. He is a great team member and his bubbly personality is contagious, as he has the ability to keep everyone spirits up through tough times.
More than fixing Employees’ Payroll Disputes, Fitz is responsible in Timekeeping and Benefits Administration of iSupport Worldwide employees.
Fun fact: Has a secret ambition to become a Fashion and Interior Designer.
HR Onboarding Specialist
Angelie is small town girl with big city dreams. Hailing from Nueva Ecija (a province 180 kms. north of Manila), Ange graduated with a degree in Psychology from Central Luzon State University. Behind her wide-eyed, seemingly timid façade is a person who loves dealing with people. You would have to be a rock not to enjoy a pleasant tete-a-tete with Ange.
Angelie is part of the Talent Acquisition team as the Onboarding Specialist. She oversees the compliance of new hires which entails 2 main components; conducting background checks and monitoring the submission of pre-employment requirements.
Fun fact: Ange would like to become a professional chef someday.
Samantha graduated with a degree in Human Resources Development Management from Polytechnic University of the Philippines. Dubbed as the Jack of all trades by her colleagues, she skilled herself in so many ways; self-taught cook, graphic artist wanna-be, IT troubleshooter, so-so Makeup enthusiast, DIY Hobbyist. She believes that the things you are interested in doing are the things you are capable of learning. She also loves travel and adventure as it is her way to discover herself, meet amazing people and experience/understand the different culture in every place she visits.
For over 6 years, she has been exposed in various facets of HR (Time Keeping, Payroll, Compensation and Benefits and Employee Relations) that gained her solid experience in the field. She joins iSupport Worldwide as HR Specialist. She administers and interprets various labor agreements, administer grievances procedure and ensuring compliance with related policy and procedure.
Fun fact: Spicy foods keeps her going.
Reese is a simple girl from Marikina City. A graduate of Business Administration major in Human Resource Development Management at Polytechnic University of the Philippines. She is a quiet-looking girl but when you get to know her, she is indeed a jolly and approachable type. She likes spending her free time surfing the internet and usually relaxing by listening to her favorite music.
Pursuing her career in the field of Human Resources, Reese is now one of the HR Specialist in iSupport Worldwide. She administers and interprets various labor agreements, administer grievances procedure and ensuring compliance with related policy and procedure.
Fun fact: Reese knows how to play Bandurria, a 14-stringed instrument. She is a former member of Jr. Rondalla in Marikina City during her elementary school days.
Sr. Sourcing Specialist
Based on an online personality exam, this guy is an Introvert-Intuitive-Feeler-Perceiver person whom you can call Nathan. A cutie guy with a killer smile who graduated with a degree in Business Ad Major in Human Resources Development Management at Polytechnic University of the Philippines. He is fond of watching anime movies and series and someone who really likes to see bunch of books but not much fond of reading.
His excellent experience in Recruitment, Sourcing and Marketing for 4 years lead him at iSupport Worldwide as Recruitment Marketing Specialist. He is expected to contribute unique ideas and strategies in Recruitment Marketing field.
Fun fact: He is afraid of heights!
Ivan graduated with a degree in Business Management major in Marketing but pursued a Purchasing/Procurement role. He has worked with various industries such as credit and finance, banking, consumer and outsourcing and was also exposed to different functions like accounting, trade marketing, admin, facilities and recently in purchasing which is now his expertise.
He joins iSupport Worldwide as Purchasing Specialist and is primarily in charge of managing transactions aligned to the acquisition of goods and services, selection of partners and negotiations with vendors.
Fun fact: Ivan doesn’t know how to swim and love watching movies even with different genre.
Lex has a bachelor’s Degree in Psychology from Far Eastern University. He worked in different facets of HR such as recruitment and selection, training & development, Employee and Labor Relations in several industries already. During his free time, he usually doesn't follow a specific routine of hobbies. What he does always depends on what mood he is in. It can be watching anime or playing video games today and do physical activities the next day.
As a member of sourcing and phone screeners team of iSupport Worldwide, he oversees sourcing/screening candidates for targeted and niche roles. He is also the go to guy for LinkedIn inquiries and applications.
Fun fact: Lex is a Muay Thai and a Submission wrestling practitioner. He is also a gamer, knowledgeable in all video gaming platforms such as consoles (both handheld and home video game consoles), mobile, and PC.
If one is to imagine a go-getter in the form of a cartoon caricature, Brenn Bunao would probably be a good representation. Bren is no stranger to recognition for hard work and good performance. He was recognized as one of the best Human Resource Development Management students from the no. 1 private college in Rizal, Institute of Creative Computer Technology Colleges. He was a consistent “Trainee of the week” during his OJT days. And he landed the Recruitment Associate – Phone Screener role in iSupport Worldwide.
Brenn is one of our friendly Recruitment Associates/Phone Screeners who conducts initial phone screening of interested job applicants. He also helps in Recruitment Marketing events and sourcing.
Fun fact: Underneath this work horse persona is a fun-loving Bicolano/Ilocano who loves reality show watching, anime loving, folk dancing, experimental cook who isn’t afraid to try new things and celebrate life every single day.
Lara was born and raised in Laguna, but she wanted to explore and experience to live in the metro that's why she chose to study and work in the busy city of Manila. During her spare time, she tends to read and often she will also write about her thoughts through open letters. She has an ear for music and can play the ukulele and guitar.
A graduate of Human Resource Development Management, Lara pursued a career in Recruitment and is one of the Phone Screener at iSupport Worldwide.
Fun fact: Lara is a huge Twilight fan and a big concert-goer.
Raymond was a self-supporting student who recently graduated with a course in Information Computer and Technology. He is a family-oriented person who always put his family first. During his spare time, he loves to take photographs, read current news and events, as well as watching movies.
Raymond is currently a Phone Screener at iSupport Worldwide.
Fun fact: He loves singing, dancing and playing volleyball as a libero back in his high school days.
Kristel graduated with a degree in Industrial Education. She is one of the Dean’s Lister and Best Student Demonstrator during her college days. She loves to join in singing, dancing and art competitions. She spends most of her free time reading Nicholas Sparks novel books and watching Disney movies.
Characterized by her sweet and charming attitude, Kristel is one of the Phone Screeners at iSupport Worldwide, who performs initial phone screening and sourcing applicants through Jobstreet. She also helps in encoding the tracks of those sourced applicants.
Fun fact: She was a fourth-time vocal solo champion on her beloved alma mater.
Rhaniel graduated with a degree in Psychology. He is a go-getter and won't stop until he achieves what he set his mind into. He's a radiant person who loves to be with people. He is also fond of watching movies, especially psychological thrillers of the 90's.
With his knowledge in behavioral science, Rhaniel pursued his career in Recruitment and is one of the Phone Screeners in iSupport Worldwide.
Fun fact: Rhaniel has never joined a field trip.
Neil has a degree in Office Management from the Polytechnic University of the Philippines. He prides himself of being a bona fide “Gamer.” He can demonstrate his skills in various platforms at any given time. Whether it be on the basketball court, video game consoles, or all-time favorite game boards. Neil welcomes the challenge. And if there’s free time to spare, he wouldn’t mind sitting back to relax and watch a good movie.
Neil began his career in iSupport Worldwide as one of the On-The-Job Trainees. He is now a proud member of Human Resources as part of the Compensation & Benefits team. Neil primarily administers filing and monitoring of government documents as well as support for the rest of the HR team.
Fun fact: Underneath his sleek and athletic demeanor, Neil is a crooner who loves to sing any chance he gets.
Vener is a building wiring electrician and an auto diesel mechanic. He worked BMW for ten years and with La Salle University for seven.
He is the go to person for facilities’ maintenance and repairs at iSupport Worldwide, especially during the morning shift
Fun fact: Vener rides a motorbike and can custom-built any fixture or furniture!
Leo studied Business Management in ADMU. He loves to cook and delights in bringing people together thru great food. He is into console gaming particularly action adventure games as well as RPGs. If not that, he stays at home with a bowl of popcorn and a good movie with his wife.
As a Project Coordinator at iSupport Worldwide, it’s his pleasure to ensure that all accounts are well taken care of and their needs satisfied so that they can deliver excellent service to iSupport partners.
Fun fact: Leo’s top three dishes he loves to cook: pizza from scratch, crispy pork knuckles, and roasted pork belly.
Social Media Coordinator
Nixon is a BS Computer Science graduate who loves traveling and watching mind-twisting TV series and movies. He used to compile and execute Java code before. His passion in blogging and managing website brought him to social media marketing world.
Though working on social media space, his job is more than just browsing 9Gag memes. As a Social Media Coordinator, Nick manages and implements various strategy to build brand awareness and facilitate engagement from different social media platforms and blog content of the company's website.
Fun fact: Nixon loves answering brain game puzzles whenever he gets bored.
Marianne graduated with a degree in fine arts and design majored in painting. She expanded her knowledge of her craft by entering the world of graphic design. She has established herself as seasoned graphic artist. Her interests include reading, playing with her dog, assembling toys, watching movies / tv series and playing zombie-killing video games.
Being new in the BPO business, iSupport Worldwide helped her learn and experience new things in terms of design, conceptualizing and branding.
Fun fact: Her inspiration for being an artist started by watching ANIME and loves anything related to Japan, from food to toys and its culture.
Teresa graduated Cum Laude from the University of Makati with a degree of Bachelor of Science in Business Administration major in Finance. At first, she didn't like numbers. She just has a knack of explaining and justifying things but eventually realized that Finance is not all about numbers. She learned about the “Pyramid of Life” and applied it to managing her finances.
She started as an intern, and is now a proud member of the Finance Team as Accounts Payable Associate. She interacts mainly with vendors and ensures they are paid on time. She also oversees the issuance of checks.
Fun fact: Teresa loves watching Korean dramas and listening to music.
IT Helpdesk Specialist
Manuel, commonly called DM by his friends, is a Cum Laude graduate of Communications Technology from San Beda College. He got fascinated with the world of technological advancements, which led him to take up ICT. He likes watching movies, TV series, and anime during his free time.
DM has been working as an IT professional for almost 3 years now, and his experience is his tool in providing technical support to iSupport Worldwide employees.
Fun fact: DM is a hardcore gamer across all platforms.