Customer Experience and Multichannel or Omnichannel Staff

Provide unrivaled customer experience (CX) care with outsourced industry specialists

Hire My Multi-Channel or Omni-Channel Support Staff

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Most businesses rely on AI-powered chatbots to answer customer queries. It's easy and efficient, but it does more harm than good to customer experience. Outsourcing to iSupport Worldwide lets you have a friendly, live person on the other end of the phone call or answering emails without the need to go through a complicated hiring process. Our English-proficient experts will improve your customer experience strategy and operations, enhancing your customer satisfaction, reputation, and profits.

Customer Experience and Multichannel or Omnichannel Staff

Position Titles

  • Brand Ambassador
  • Chief Omnichannel Officer
  • CRM Manager
  • Customer Success Manager
  • Customer Support Agent
  • Director of Omnichannel
  • Multichannel Support Agent
  • Multichannel Support Manager
  • Omnichannel Support Agent
  • ...And Many More!

Support Channels Staff:

  • Email & Support Ticket
  • In App Messaging
  • Instant Messaging & Chat
  • IOT Enabled Devices
  • SMS
  • Social Media
  • Video Chat
  • Voice or Phone Call
  • ...And Many More!

Job levels

  • Associate
  • Senior Associate
  • Supervisor
  • Manager
  • Senior Manager
  • Director
  • Senior Director
  • Vice President
  • SVP
  • Executive
Hire My Multi-Channel or Omni-Channel Support Staff

iSupport Worldwide offshoring solutions include
Your High-Performance Dedicated Staff PLUS the following services:

Facilities

  • 24/7 Facilities Management
  • 24/7 Onsite professional security officers
  • Backup generators in the building
  • Branded suites (per request)
  • Catered lunch and ample refreshments for your staff
  • Environmental systems
  • Fully furnished offices in a prestigious and convenient location
  • Fully air-conditioned suites during operating hours.
  • Onsite clinic
  • Philippine Economic Zone Authority accredited facilities
  • Professional workspaces and seats
  • Video conference rooms (Polycom) and boardrooms access
  • World-class facility that's open 24 hours

HR

  • Biometrics attendance report
  • Employee recognition program
  • Employee retention program
  • Full-time onsite nurses
  • Full-time onsite HR manager
  • Legal employment of your team members under iSW
  • Medical and dental insurance for your team members
  • Onboarding of your new team members

Technology

  • 100% Redundant Internet Connection
  • 24/7 onsite IT support
  • Comprehensive IT & Data Security
  • Full-time onsite IT Manager
  • High-speed internet (with redundant connections from multiple providers)
  • Mid-top tier computers, monitor, mouse, and keyboard for each workstation
  • Multiple, dedicated internet connections from tier-1 providers at each site (any site can be used as a fail-over for any other site)

Recruitment

  • Strategic onsite recruiters and talent acquisition managers
  • Access to Worldclass Philippine talent pool

Support

  • Full-time onsite client services manager
  • Support services, including finance, payroll, compensation, and benefits