What are the trending jobs this 2016? Which occupations are going to increase in demand? While it’s only been few days past New Year’s Day, job seekers ought to begin figuring out what they want professionally and how to get it this year. Having a clear idea of the course of your career, you’ll have […]
Maintain Good Customer Relationship Making collection calls is among the toughest jobs in the call center industry. Asking clients to pay an overdue amount over the phone is never pleasant, regardless where the error lies. If handled poorly, they could become angry and terminate their business relationships with the organization, causing it to incur lost […]
Working as a customer service agent is no joke. If you think you’re just going to sit at your desk on the ground floor of an outsourcing center and do nothing but process calls, think again. Each and every customer service agent is integral to the industry.
The quality of the customer service that you and your company provide can make—or break— your relationship with your clients. Indeed, it can keep the business going or slow it down. Next to sales agents, customer service representatives belong to the line of defense that keeps the members of your target market engaged and loyal.
It’s normal to work through the night until early in the morning for the country’s call center workers. The large majority of call centers work during the graveyard shift to serve foreign clients in different time zones. Due to this, call center workers miss night-outs with friends and family gatherings.